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Ear & Hearing Australia scores 97.56% for Customer Satisfaction


The judging process for the 2014 Australian Achiever Awards for Australia’s Health, Fitness and Wellbeing Services category was completed on 29th January.

Ear & Hearing Australia scored a highly recommended 97.56%

Now into its seventeenth year, the Australian Achiever Awards are an independent, unbiased awards system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The awards system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the five years can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Ear & Hearing Australia clients are:

‘After 13 years of going to the Ear & Hearing Australia clinic I am now on my 4th upgrade of hearing aids. Each upgrade has been a significant improvement and those visits and all the service calls in between have been promptly and efficiently dealt with. The staff are very professional and clear in their explanation of my hearing loss as well as clearly explaining the relevant remedies. I am happy with the service they provide.’

‘The staff at Ear & Hearing Australia are very professional, polite and friendly. They take the time to pay attention to their clients’ issues, worries and needs. They have excellent communication and customer service skills and at each visit to their clinic it is a pleasure to see them.’

‘I find them to be reliable, trustworthy, and efficient. They are very professional in their approach with great expertise and they are very supportive and understanding of technical support and needs. Their ability to define the individual needs of each of their patients as well as seeking the relevant technical support to those needs has been exceptional. They are always empathetic and supportive in their attitude and approach to me.’

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